Q I would like to become a reseller. Is this possible?
A
If you want to sell our products in your shop, we can provide you with pictures, material, weight, size, and package information for you.
Q How do I add/delete/update authorized users or change my billing address?
A
To make changes to your account, you must send in the changes on company letterhead using one of the methods below. Email to: service@tiffyer.com. As a reminder, please keep all authorized user information current and confidential.
Q How long does it take to process my order?
A
We begin to process your order as soon as we receive it; your order is usually ready for dispatch within 3-20 working days subject to stock availability.
Q Can you customize your own special gift packaging?
A
We provide customized service for product packaging.
Q If I have an idea, or if I want to customize something, can you do that for me?
A
We rely on a very rich factory and supply chain. Your needs will be met. Please mark your needs in the email and we will reply to you as soon as possible
Q Do you have any MOQ limits for orders?
A
We have personalized MOQ for different products. You can view them on the product details page or contact us directly. We will give you detailed instructions.
Q What do I need to do if I need after-sales service?
A
We make customer service as our first priority. When you have an after-sales service request, please send an email to service@tiffyer.com and we will have a professional colleague available to answer your questions.
Q Do you sell your products directly to personal customers?
A
Tiffyer is a wholesaler. We sell branded products with a MOQ requirement.
Q Where is Tiffyer located and where do you ship from?
A
Tiffyer headquarters is located in Hangzhou, China. We ship products from China to the world.
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We look for the best partner to share our product range and our philosophy! Welcome to be our next partner!
